The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the states future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the Systems anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org

General Summary

Supervises the administrative aspects of the office practice, including staffing, medical records, and charge entry.Investigates and resolves patient complaints.Promotes and maintains patient satisfaction.Serves as liaison between practice office and administration and fosters positive communication and relationships between departments and physician office staff.Promotes positive interactions between practice and area physician offices.

Supervisory Duties (75%)

1. Supervises the administrative aspects of office practice, which may include multiple office locations, in coordination with leadership. Assures proper staffing of office, approves and coordinates time off, and coordinates schedules for various office practice sites.
2. Implements standard procedures and processes that will foster efficiency throughout the practice.
3. Communicates and assists with education and implementation of policies within the office.
4. Reports concerns, problems, and other office issues to Practice Manager as appropriate and required.
5. Assists with personnel actions, such as hiring, monitoring work performance, and disciplinary actions according to policy. Maintains employee files documenting such.
6. Coordinates the orientation and training of new employees.
7. Ensures timely submission of all performance evaluations and payroll information.
8. Investigates and resolves all customer complaints.
9. Provides input into the development of an annual operating budget for office practice.
10. Review and analyzes monthly revenue charges, payments and financial reports, as well as billing and coding concerns.
11. Oversees the storage, maintenance, security, and retrieval of patient medical records.
12. Responsible for practice transition to, and coordination of new software products at practice site.
13. Develops standards of performance, evaluation of performance, and provides on-going feedback to office staff members.
14. Manages property, equipment, and grounds maintenance, as well as office supply orders.
15. Assures the practice is operating in compliance with applicable local, state and federal guidelines.
16. Oversees investigation of issues related to physician office staff, billing concerns/issues andcustomer service.
17. Maintains the privacy and security of all confidential and protected health information.Uses and discloses only that information which is necessary to perform the function of the job.

General Office Duties (25%)

1. Participates in billing of professional services, ensures proper coding, timely submission, and compliance with payer billing and practice requirements for services rendered by all providers at all places of service.
2. Assures the security and timely deposit of all office receipts.
3. Assures proper security and confidentiality is maintained within the office(s).
4. Reviews and codes invoices.
5. Performs duties of other administrative staff as necessary.

Knowledge, Skills and Abilities

1. Demonstrated competency with medical procedural coding (CPT/ICD9).
2. Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
3. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
4. Prior experience and demonstrated competence with patient or customer information systems.
5. Demonstrated competencies with cash controls.
6. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Education and Experience

1. High School Diploma or equivalent (GED) is required.College level courses preferred.
2. Five (5) years of administrative experience in a physician office or healthcare related field required.
3. Supervisory experience preferred.