Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• English Language Proficiency
• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
• Experience and Education: Experience
• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
• OR, Education
• One year above high school
• OR, Experience/Education Combination
• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• GS-07 Grade Determinations: In addition to the basic requirements, you must possess the following: One-year of experience equivalent to the next lower grade level (GS-06)
• Equivalent experience to the next lower grade level (GS-06) may include, but is not limited to: Process incoming patient secure messaging through MyHealthyVet and coordinating with care team as appropriate
• Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• setting priorities and deadlines, Adjusting the flow and sequencing of the work to meet team and patient needs
• Identifying incomplete encounters and communicating findings to providers
• Managing patient systems to verify and validate accuracy and resolve issues
• Evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting
• Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting
• AND Demonstrate the following knowledge, skills, and abilities (KSAs): Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources
• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
• Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff
• Ability to provide staff development and training
• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs
• This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics
• Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
• Physical Requirements: The work is mostly sedentary and is performed in various outpatient clinic or office settings
• The performance of daily rounds to the assigned clinic areas as required
• Education: IMPORTANT
• There is no education substitution at this grade level.